How tech companies can use ChatGPT to improve efficiency and save money
Artificial Intelligence (AI) and machine learning (ML) have been with us for some years now, and we’ve become accustomed to listening and hearing about their increasing use in our everyday lives. However, it’s the latest AI tool – ChatGPT – that’s sent the world into a frenzy.
Developed by OpenAI, ChatGPT is an AI chatbot that’s designed to produce human-like content using information gleaned from the internet.
ChatGPT uses natural language processing (NLP) and natural language generation (NLG) to understand and create natural human language text. Both NLP and NLG are sub-functions of AI that focus specifically on the communication between computers and humans.
ChatGPT can deliver efficiencies and cost savings
One of the reasons that technology companies in particular are so excited about ChatGPT is that it provides a way for them to stay competitive in their extremely fast-moving environment. It does this by saving human time and introducing efficiencies, which, in turn, delivers cost savings.
While ChatGPT has hit the headlines for some of the wrong reasons, such as helping students produce non-original academic work, it has found a significant uptake among software developers, amongst others. That’s because it can help them with a wide range of tasks, including automating customer support and generating code snippets.
How ChatGPT can create code, check work, save time
If, for example, you wanted to improve your customer service support process, you can now use ChatGPT to create instant human-like responses via a chatbot without involving the staff in your customer support team. Because programming code is a form of text, ChatGPT can write workable code using just the input of some basic prompts.
By automating repetitive and time-consuming tasks normally done by humans, technology businesses can use ChatGPT to reduce their labour costs, improve their workflows, and increase their productivity. This helps them scale their operations more efficiently and grow their businesses faster.
By taking the time consuming ‘heavy lifting’ away from people, business also free up their staff to focus on more valuable interactions that benefit from the nuances and empathy that ChatGPT can’t provide.
ChatGPT can also help software developers write documentation, generate code snippets, and test software. By automating these tasks, developers can spend time on more critical tasks like improving the quality of their code, optimising their software, and developing new features.
ChatGPT is incredibly fast, and the speed at which it generates responses is incomparable when compared with humans. For example, when used to fill in the blanks for prompts or answer questions, it can produce a response in seconds.
This makes it perfect for use in a customer support setting, where it can answer common questions and resolve issues quickly and efficiently. This improves the customer experience, which can save businesses significant amounts of money on support staff and infrastructure.
How to get the best responses from ChatGPT
Despite its speed and deep knowledge, the accuracy of ChatGPT’s responses depend on the instructions you give it. That’s because it interprets your prompts literally and – even if the responses mostly hit the mark – they may not always be accurate and exactly what you want.
Here are 10 tips for getting the best responses from ChatGPT:
- Give context, so ChatGPT can generate better responses.
- Ensure your request is clear and precise. Avoid long sentences with many sub-points.
- Pay attention to word choice and don’t use slang or jargon. Also, don’t ask yes/no or very general questions.
- Ask it to elaborate if its response is inadequate.
- Ask it to reformulate its response if you’re not happy with the initial one.
- Ask it to respond in a particular manner, for example, using a particular tone of voice.
- Set limits on the answers it gives, for example, a certain number of words or paragraphs.
- Tell it who your audience is.
- Copy and paste text from other sources.
- Provide examples for ChatGPT to work with.
ChatGPT is a ground-breaking and innovative technology that will continue to send ripples throughout the tech industry. We’re up to ChatGPT-3 (version 3) already and version 4 is in beta. If you haven’t yet set aside time to explore this developing AI tool, it’s highly recommended you do, to get a glimpse of what the future may look like.
