Digital automation is becoming a must-have for businesses that want to succeed. Automation can be as simple as internal workflow automation, or as a complex as Artificial Intelligence for your customer outcomes.

Techspace can work with you to help identify your business goals and select the right types of automation for your business. We align business and technology goals using a proven framework, focusing on the areas that drive the most value for your business. Outputs can include a prioritised roadmap of critical initiatives that will help you know where to focus on the right technologies to automate core areas of your business.

digital

What sort of initiatives can we help with?

Automating e-commerce and retail sales

Multi-channel offerings from mobile payment technology to self-checkout solutions

Automation of customer transactions or internal workflow automation

Automation can provide your company with a competitive edge to allow your product to shine over and above the rest of the market.

Online customer service software, Knowledge Base tools and chat bots

Can help automate your customer service experience, providing faster, more accurate information.

Artificial Intelligence and machine learning

Can further enhance your offering. This can be as simple smart tracking of vehicle fleets to predict fuels costs, through to forecasting staff for seasonal work or automating simple contractual agreements.

ERP solutions

Manage the business and automate back office functions.

Who have we helped?

The Problem

  • Legacy systems that were unable to support the single integrated supply chain vision that NZ Post aspired to
  • Need project delivery capabilities across both supply chain and I.T. to help manage both the client and vendor relationship.

The Outcome

  • Project delivery process improvements including staff upskilling to ensure BAU capability within NZ Post.
The Techspace appointed Project Manager managed the project well, and we could not have gone live without her. Her focus was to ensure the business is ready and can run themselves, and be BAU which effectively put herself out of a job!

NZ Post

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